Frequently Asked Questions

Absolutely! The best way to do this is by logging in on the My Account page and clicking on “View” beside the subscription (vegetable subscription) you want to pause.

Click the PAUSE button on your active subscription page, then select your date from the calendar picker and click the SAVE button. Make sure you allow the page to fully reload! You will then receive an email confirming your pause.

You have until midnight on Monday the week you are due your delivery to pause your order or by 4 pm via email / contact form.

Online via MY ACCOUNT: You need to make any changes to your subscription by Midnight on Monday the week you are due a delivery.

Via Email / Contact form: You need to email us any changes to your subscription by 4pm on Monday the week you are due a delivery.

Card payments come out early on Tuesday morning so it is important you let us know before then. Late changes may incur fees – usually it is the amount that Stripe charges us for the transaction. See in  Terms and Conditions. 

The deadline exists because we need to create the packing and delivery sheets and allow for our gardeners to harvest and for our packers to carefully pack your order every week.

Yes you can. Just go to MY ACCOUNT, find your active vegetable subscription and hit the EDIT button.

Absolutely! We are licensed to EU organic standards with the Irish Organic Association. We have to pay a fee to be inspected annually.

In fact we have two licences – one for growing the produce and the other for packing. An audit trail on everything we supply has to be kept and we are subject to an annual spot check on this audit trail. We are committed to organic production techniques and only buy from farms and our wholesaler who are similarly licensed.

Besides all the paper stuff, we are a team of dedicated workers who aspire for health and we personally don’t want to eat anything nasty with lots of chemicals! Pesticides and insecticides are really bad for your immune system.

Our license details are the following: XI-ORG-07. EU/non EU Ag. Licence no 7024.

Between our farm in Helen’s Bay, Roy Lyttle’s in Newtownards, Culmore Organic Farm in Kilrea, and Orchard Organics in Armagh we supply about 65% of all the vegetables we distribute over the year.

About 10% comes from farms in England and the balance through a Dutch organic certified wholesaler.
Our aim is to chip away at this import figure to reach 75% local. But the reality is we have to import some produce – especially in the traditional hungry months of May and June.

We have yet to persuade any Northern Ireland fruit producers to go organic. This will come when there is more demand. We planted 20 of our own fruit trees in 2011 and we are planning to plant more. All our free-range eggs are produced in Northern Ireland. We even have an arrangement that the hens’ manure is part of our fertility building program for our land – further closing the gap.

Fun fact: If we placed all the organic leeks we have grown in over twenty seven years end to end – they would stretch from Belfast to Kilkeel and a bit beyond with their retail value equivalent to a full time job for one person for 10 years. Local produce producing local employment supporting the local economy!

We provide a number of extras through the website and are always happy to make up extra amounts of your favourite vegetables or fruit.

Unfortunately not.

This is because we cover a large area and are only a small business, have few drivers and need to be fuel efficient when it comes to making deliveries. Each area is associated with a delivery day and our drivers will deliver your organic fruit & veg based on your address. We will inform you of your delivery day upon ordering.

If you wish to be informed on what day you would receive your vegetables before placing your order, feel free to contact us!

They are, and even better than simply “free-range”.

Animal welfare is one of the cornerstones of organic standards and we hold those values dearly. All the hens producing our eggs are free range and fed with organic meal. In fact, “free-range” still does not guarantee that they have much space to run about, nor does it guarantee outdoor time! But organic free-range does!

Our reusable nets cost approx 15p while a box would cost £2. This reduces the overall price of your order.

Our nets are washable, recyclable, and good for at least 10 to 20 re-uses. A cardboard box might only last 4 to 5 times at most and the affordable process of manufacturing them is less sustainable.

It is simply a matter of cost and balancing the more sustainable way which, in our experience, matters to most of our customers. It is a responsible disposal solution to our packaging needs. We constantly monitor this and are always seeking to improve what we do. In fact, why don’t you help us by leaving your net and packaging out for the drivers to collect on your delivery day?

We are mostly using 100% compostable bags to pack our produce wherever we can!

However we do use plastic only when absolutely necessary. For example, if we run out of compostable bags or because some vegetables lose their water content and wilt very quickly in various forms of existing compostable bags. So they still need to be wrapped for transport.

While we are at it: it is a fact that plastic has a lower carbon footprint and energy demand to produce than paper or waxed papers by a factor of 1 to 3. This doesn’t mean it’s any better for the environment if it’s not recycled, but it does have less impact during production.

Since the disposal of plastic that represents the risk to the environment. We recycle all our plastic and cardboard waste so we ask you please do the same. Biodegradable plastics can still poses a problem because of the chemicals used in the production process.